Terms of service
Terms of Service
Last Updated: June 2026
Welcome to Shivora. By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.
1. General
Throughout the site, the terms "we", "us", and "our" refer to Shivora. By visiting our website and/or purchasing from us, you engage in our services and agree to these Terms of Service.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
3. Products & Services
We strive to display product information, descriptions, and images as accurately as possible. However:
- Product colors may vary slightly due to screen settings.
- Product specifications may change without prior notice.
- Availability of products is subject to stock levels.
- We reserve the right to discontinue any product at any time.
4. Orders
By placing an order, you agree that:
- All information provided is accurate and complete.
- We may refuse or cancel any order at our discretion.
- Orders may be cancelled in cases of suspected fraud, pricing errors, or stock unavailability.
5. Pricing & Payments
All prices displayed on the website are in Indian Rupees (INR).
We reserve the right to modify prices at any time without prior notice.
Payments may be processed through secure third-party payment gateways.
6. Shipping & Delivery
Delivery timelines displayed on the website are estimates and not guarantees.
Shivora shall not be responsible for delays caused by:
- Courier partners
- Weather conditions
- Natural disasters
- Government restrictions
- Other circumstances beyond our control
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy.
For damaged, defective, or incorrect products, customers must provide a complete unedited unboxing video showing:
- The sealed package
- Shipping label
- Entire unboxing process
- Product condition upon opening
Claims without an unboxing video may not qualify for replacement or refund.
8. Intellectual Property
All content on this website, including:
- Logos
- Product descriptions
- Images
- Graphics
- Videos
- Branding elements
is the property of Shivora and may not be copied, reproduced, or distributed without written permission.
9. Prohibited Activities
You agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to our systems
- Distribute malware or harmful software
- Copy or scrape website content
- Interfere with the website's operation
10. Limitation of Liability
To the maximum extent permitted by law, Shivora shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or services.
Our total liability shall not exceed the amount paid for the product purchased.
11. Privacy
Your use of this website is also governed by our Privacy Policy.
By using our website, you consent to the collection and use of information as described in the Privacy Policy.
12. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of India.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts located in Pune, Maharashtra.
13. Contact Information
For any questions regarding these Terms of Service, please contact:
Shivora