Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with Shivora. We are committed to delivering your orders safely and efficiently across India.
Order Processing
All orders are typically processed within 1–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
In rare cases, processing times may be extended due to high order volumes, supplier delays, or unforeseen circumstances.
Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–7 Business Days
- Non-Metro Cities: 5–10 Business Days
- Remote Locations: 7–14 Business Days
Please note that delivery timelines are estimates and may vary depending on your location and courier partner availability.
Shipping Charges
We currently offer shipping charges as displayed during checkout.
Any applicable shipping fees will be clearly shown before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS (where applicable).
You can use the tracking details to monitor your shipment's progress.
Delayed Deliveries
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Public holidays
- Courier partner delays
- Natural disasters
- Government restrictions
- Unexpected logistical issues
Shivora is not responsible for delays caused by circumstances beyond our control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Shivora shall not be liable for delivery issues resulting from incorrect or incomplete addresses, phone numbers, or recipient information provided during checkout.
Failed Delivery Attempts
If a delivery attempt fails due to customer unavailability, incorrect information, or refusal to accept the order, the shipment may be returned to the origin.
Additional shipping charges may apply for re-dispatch requests.
Damaged Packages
If your package arrives visibly damaged, please record an unboxing video and contact us within 48 hours of delivery.
For damaged, defective, or incorrect product claims, a complete unedited unboxing video is mandatory for verification and resolution.
Contact Us
For shipping-related questions, please contact:
Shivora Support Team